PRIVACY POLICY

Welcome to Eloura.

This Privacy Policy outlines how Eloura (“we”, “our”, “us”) collects, uses, and protects your information when you visit or make a purchase from eloura.pk (the “Service” or “Website”).

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms and Conditions.

1. Definitions

  • Service: The website operated by Eloura at eloura.pk.

  • Personal Data: Information that identifies a person, such as name, email, address, phone number, etc.

  • Usage Data: Data collected automatically such as browser type, time spent on pages, IP address.

  • Cookies: Small files stored on your device used to identify and enhance your browsing experience.

  • Data Controller: Eloura determines the purposes and means of processing your personal data.

  • User (You): The individual accessing or using our service.

2. Information We Collect

We collect the following types of data:

a. Personal Data

When you place an order or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • City, Province, Postal Code

  • Optional: Birthdays, preferences, or gender (for promotions)

b. Usage Data

Automatically collected information may include:

  • Your device’s IP address

  • Browser type/version

  • Pages visited

  • Date/time of visit

  • Time spent on pages

  • Device type and OS

c. Cookies and Tracking

      We use cookies to:

  • Remember your preferences

  • Track order steps in your cart

  • Improve website experience

You can disable cookies in your browser settings, but parts of the site may not function properly.

3. Use of Your Data

We use collected data for purposes including:

  • To fulfill and ship your orders

  • To provide customer support

  • To send order confirmations and tracking info

  • To personalize promotions or offers

  • To improve website performance and experience

  • To contact you with updates or marketing (you may opt out anytime)

4. Sharing of Your Information

We do not sell or rent your personal data.

We may share your data:

  • With trusted third-party services (like delivery companies, payment processors)

  • To comply with legal obligations

  • During business transitions (e.g., if Eloura is acquired or merged)

All third parties we share data with are bound by confidentiality and data protection agreements.

5. Data Retention

We retain your personal data:

  • As long as necessary to fulfill your orders

  • To comply with legal, accounting, and tax obligations

  • To improve customer experience and analytics

6. Data Security

We use industry-standard encryption and security practices to protect your information. However, no online system is 100% secure, so we cannot guarantee absolute security.

7. Your Data Rights

You have the right to:

  • Access, correct, or delete your personal information

  • Request information on how we use your data

  • Opt-out of promotional emails at any time

To exercise your rights, contact us at: elouraofficialstore@gmail.com

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy policies or content of those websites.

9. Children’s Privacy

Eloura does not knowingly collect data from individuals under the age of 18. If you believe we have unknowingly collected such data, please contact us and we will remove it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date at the top.

We recommend reviewing it periodically.

11. Contact Us

If you have any questions about this Privacy Policy, you may contact us:
📧 elouraofficialstore@gmail.com
📞 0311-6057127 (Call or WhatsApp | 12:00 PM – 6:00 PM, Mon–Friday)