EXCHANGE POLICY

  • All Sales are final, we do not provide any cash refunds. 
  • You can exchange your purchase within 14 days as long as the product is in absolute original condition with original ELOURA packaging.
  • If a price is reduced during a sales promotion, exchanges will only be processed at the new, discounted price.
  • Items that are used or misused are not eligible for exchange.
  • Exchanges may require 1–2 weeks for processing.

    Online Purchases Exchange/Return Policy

    Exchange Policy (Online Purchase)

    Exchange from home. Our courier partners will collect and replace items from your doorstep. The charge for this service is Rs. 250/-.

    To proceed, please WhatsApp the following information at 03116057127.

    1. Name__________ 2. Order number___________ 3. New required product screenshot from website___________

    4. Old product screenshot from website _________________5. Reason for exchange_________ 

    Attach mobile video of old product with tags attached/uncut and in original condition.

    Items already exchanged, are not applicable for return/exchange.
    Items purchased at full price will be exchanged at the current price only.